1. What payment methods do you accept now?

We accept credit card payment and PayPal two payment methods.

Our PayPal account: service@giftmosaics.com

2. What currency did you use to purchase these items?

All items are listed in US dollars. You can transfer money from your PayPal account. It can also be purchased by credit card. If you have questions about PayPal payments, you can email PayPal for assistance.

3. Which countries do you ship to?

We mainly ship to the US now.

4. Where do you ship your products from?

Our company is located in the United States. Our products ship from the USA. Since we source globally, some of our products will be shipped from abroad

5. How much is the shipping cost?

We are currently free shipping.

6. When will my order be shipped?

Since our order is a customized order, it takes a long time for production, generally about 5-8 days, if you want to know the detailed time, you can check shipping policy.

7. Which shipping method do you use to ship my order?

Most of the orders will be handled and delivered by USPS and UPS. Other shipping partners are DHL, Fedex and A C I. Depending on your location and products, we use different couriers to ensure that your order would reach you in the shortest possible time.

8. How long will it take for me to receive my order?

The shipping time varies according to different products. You can check shipping policy.

9. Can you send confirmation or tracking information after shipping?

Yes, we'll send you an email once it's shipped, you can also log into your account and check the order status or tracking information.

10.How to track order 

Our order number supports query on 17Track, just enter the shipping order number.url: https://www.17track.net/zh-cn

11. How do we return or refund?

Customized products do not support returns, if you receive a defective product, you can contact us for a refund after confirmation. You can check   Refund & Replacement Policy

12. How about import tax or duty?

Customers are responsible for customs and import duties. We will declare values ​​as little as possible, but only on a reasonable basis. We send hundreds of orders to all over the world every day and it works great.